Reporting and CDRs
Extensive reporting is available and can be configured to meet customer requirements. All reports can be exported to Excel or other formats for distribution or further processing. In addition to online access to CDR reports, a direct CDR feed to your customers can be enabled.
If there are any issues that require assistance from Digital Skies, this can be reported via the integrated support ticket system. Through IBIS, users can directly link their sim cards into created tickets. It is possible to extend the platform with a module to provide similar support to your own customers.
Should there be an issue with the platform or network service, email notifications are sent out by DS support. This email list can be customized by platform administrators.
Security and auditability
IBIS is a secure platform using 256-bits SSL encryption. All users receive an individual username, and all key changes are logged for audit purposes. Two-factor authentication can be implemented by users if required.